Client Overview Nail & Care is a boutique salon in Zurich with 5 employees. As appointments grew, staff struggled with last-minute cancellations and no-shows, often forgetting to issue invoices—leading to lost revenue and delayed payments. Challenges Manual invoicing took 5–10 minutes per no-show Errors and forgotten invoices reduced revenue Delayed follow-up hurt cash flow Our Solution We built a Zapier automation connecting HubSpot Forms, Slack, and Bexio. With a quick “No-Show Report” form, staff log missed appointments, and within 30 seconds: The manager gets a Slack notification Bexio generates a pre-filled invoice Clients receive immediate reminders Business Impact Instant invoicing: invoices created in 30 seconds, error-free Revenue protection: 100% of missed appointments now billed Faster cash flow: payments come in 20% sooner Staff freed for service: no more accounting tasks during peak hours Conclusion This simple automation transformed a frustrating manual process into a hands-off, reliable system—boosting revenue and improving client management without extra staff effort.
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